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Terms & Conditions

Please read Jennie of the Jungle's (JOJ's) terms & conditions carefully before submitting your online reservation form. By checking the box besides the words 'I have read and agree to these legal terms & conditions' on the online application form, you agree to the following terms & conditions:

Travel

The volunteer is solely responsible for catching all flights and in-country transport arranged by JOJ. It is the responsibility of the volunteer to obtain and carry all necessary documents when traveling. While JOJ may advise the volunteer on required travel documentation, they are not responsible for any supporting documents necessary for the volunteer's travel needs or other purposes. Volunteers are responsible for ensuring their travel documents are up to date and valid for travel.

Insurance

JOJ does not provide the volunteer with insurance of any kind. Travel insurance is mandatory for each volunteer, and the volunteer will purchase this prior to departing on the trip. The volunteer is solely responsible for evaluating and determining the type, extent and level of any insurance coverage for their planned volunteer travel period. However, it must cover their entire travel period.

Payments

Details of package prices and their inclusions/exclusions are listed on JOJ’s website. When invoiced upon application of the project by JOJ, the volunteer will receive a price quote and a duration in which this quote is valid. After that duration, if a payment is not set up by the volunteer, package prices are subject to change with any change in flight prices or currency rate. All changes will be updated as necessary on the JOJ website.

When invoiced by JOJ, price quotations are good for the period of time specified in the invoice. Any payments made after the date specified are subject to change, of which the volunteer will be notified and a new invoice sent.

The volunteer must pay for any transfer fees associated with making payment to JOJ by bank or wire transfer.

Payment Plans

A down payment to cover the cost of flight reservation for the volunteer is required as first payment on a payment plan. Thereafter, payments will be made over a period discussed and decided by JOJ and the volunteer. Invoices will be emailed to the volunteer on a monthly basis, for the payment period decided.  Late or missed payments will be subject to a $50 late fee. If three or more payments are missed and JOJ receives no communication from the volunteer, the volunteer's spot on the trip will be forfeited with no refund.

Transferability

Packages are not transferable to other persons.

Refund Policy

Due to JOJ purchasing flights in advance for volunteers, JOJ cannot offer refunds on flight purchases or down payments (first payments) of payment plans. No package refunds will be given for cancellations later than 60 days before the project start date. For cancellations before this time, a $150 fee will be assessed . This policy also applies to cancellations or interruptions due to circumstances outside JOJ’s control (although in such a case JOJ will attempt to find alternative volunteer projects or other travel activities in the same region and will give a credit towards the cost of an alternative project at a later date or in a different country.

JOJ reserves the right to cancel or curtail a program if, in their sole discretion, they believe that circumstances warrant it. This shall include Force Majeure, including but not limited to Acts of God, war, acts of terrorism, riot or civil commotion, fire, strike or government intervention).  In such event, the volunteer shall be entitled to a return of any monies paid less any irrecoverable amount spent by JOJ.

If the volunteer’s behavior leads to dismissal from the project or if the volunteer chooses to leave the project early for any reason, JOJ shall not be responsible for any part of the volunteer's travel, lodging or subsistence arrangements outside the JOJ program.

Communication

Emails from JOJ contain information intended solely for the addressee, which is confidential or private in nature. Use of any kind by anyone other than the intended recipient is prohibited and may be unlawful.

Information contained in JOJ's email, and any attachments thereto, is for information purposes only and may contain the personal views and opinions of the author. JOJ does not accept liability for any claims, loss or damages of whatsoever nature, arising as a result of reliance on such information.

While all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, JOJ accepts no liability or responsibility if information or data is, for any reason, incorrect, corrupted or does not reach its intended destination.

By applying to volunteer you agree to receive online interactions, text messages, and phone calls from JOJ.

Personal Risks

The volunteer acknowledges and accepts the responsibilities and risks associated with their agreement to travel to, temporarily live in and provide volunteer services in a developing country. Such travel and volunteer work can often be hazardous and involve risk and inherently dangerous activities, and place the volunteer in personal peril, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. The standard of living, including food, hygiene and accommodation in the project country may be below the general standards of the volunteer's own country.

The volunteer agrees, therefore, to the maximum extent permissible by law, not to hold JOJ liable for any loss or harm the volunteer may suffer, including but not limited to loss caused directly or indirectly by: personal injury, emotional injury, death, illness or disease, damage to or loss of property, hostage situations, war or terrorism, or natural disasters.

Indemnity

The volunteer and volunteer's family agree to indemnify JOJ against any and all liability which JOJ incurs arising directly or indirectly out of, or in connection (in any way) with, the volunteer's travel to, living in and providing services in the project country.

Drug and Alcohol Use

The volunteer must abide by the rules put in place by the partner organization or host family as regards alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program.

Privacy Policy

All online payments are processed through a secure third party site who do not provide JOJ with sensitive information such as credit card details.

Information provided in the online application forms and extra details forms is collected solely for internal use by JOJ.

Miscellaneous

The volunteer agrees to comply with the partner organization's code of conduct.

The volunteer represents and warrants that all information and records provided to JOJ relating to the volunteer, the volunteer’s medical history and the volunteer’s medical statement are accurate and truthful and provide JOJ with a clear indication of the volunteer’s state of health. The volunteer agrees to notify JOJ of any changes to their physical and/or medical condition.

JOJ reserves the right to use feedback and images provided by volunteers for website materials such as testimonials.

JOJ provides a service connecting volunteers to partner organizations.  The volunteer agrees that JOJ is not liable for any actions or omissions of any partner organization.

To the full extent permissible by law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.

This website is presented solely for the purpose of promoting JOJ’s services and those of JOJ’s partner organizations. This site is controlled and operated by JOJ from the United States.

JOJ does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.

JOJ reserves the right to refuse to accept any application.

JOJ and its partner organizations reserve the right to remove the volunteer from the program.

Force Majeure

JOJ has no liability for any lack of performance, unavailability or failure of the services or their website, or for any failure of JOJ to comply with these terms and conditions, where the same arises from any cause reasonably beyond the control of JOJ.

Governing Law and Forum

These terms are governed by the laws of Colorado and the United States and the courts of Colorado shall have exclusive jurisdiction to resolve any dispute between JOJ and the volunteer.

Addendum

JOJ does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials on this site or the results of their use.

JOJ reserves the right to update the terms & conditions at any time.